Global Healthcare
BPO Market is segmented on the basis of Pharmaceutical Service
as Research and Development, Manufacturing, and Non-clinical Services. The
Non-clinical Services is further segregated as Supply Chain Management (SCM)
and Logistics, Sales and Marketing, and Other Non-clinical Functions.
The prominent factors that are
playing a major role in raising the share in the market include increasing
pressure to trim down healthcare delivery costs, rising number of people
seeking insurance, rise in the pharmaceutical companies going through patent
cliffs, merging up of healthcare systems, compulsory execution of ICD-10 codes
and lower production costs in the emerging countries.
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BPO Market Research Report at:
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A procedure in which the
healthcare organizations contract out business operations to the outside
vendors is known as healthcare business process outsourcing (BPO). With the
help of this practice, a healthcare company doesn’t need to rely on staff and
equipment onsite to administer the computers, employees, customers, and
accounting. The company can now freely concentrate mainly on the issue of
patient care. It has been observed that now-a-days, it is a common picture that
most of the healthcare companies are outsourcing their operations on a variety
of levels.
Fears of dropping charge over the
outsourced process, increasing possibilities of diminished service/product
quality, and risk to data security are some of the factors acting as major
hurdles to the growth of the market. Healthcare BPO Market is segmented on the
basis of Provider Service as Medical Billing, Medical Coding, Medical
Transcription, and Finance & Accounts. Among all the provider services, the
segment of medical billing is covering the largest share as compared to others,
the reason being rise in the frequency of people insured.
Healthcare BPO Market is
segmented on the basis of Payer Service as Claims Management, Integrated
Front-end Services and Back-office Operations, Member Management, Provider
Management, Billing and Accounts Management, Analytics and Fraud Management,
and HR. Among all, Claims Management is lately taking up the largest share,
owing to approval of PPACA and augmented pressure to turn healthcare more
reasonable and inexpensive.
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Healthcare BPO Market is
segmented on the basis of geographical location as North America, China,
Europe, Japan, India, and Southeast Asia. As far as the geography is concerned,
North America is covering the largest share of the market, the reason being
compulsory execution of ICD-10 codes and approval of PPACA. The United States
is recognized as the major contributor in the market growth of the particular
region.
On the contrary, Europe is also
coming up as one of the promising regions and it is lately been considered as
the second-largest source for outsourcing healthcare services, the growth is
mostly driven by the prerequisite to trim down the healthcare delivery charges.
The key players operating in the Healthcare BPO Market include Cognizant
Technology Solutions Corporation, Infosys BPO Ltd., Tata Consultancy Services
Ltd., Xerox Corporation, and Accenture PLC.
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